Michael Graham Lettings is looking for an organised and customer-focused Tenancy Onboarding Administrator to join our busy Lettings team in Central Milton Keynes. This is a fantastic opportunity for someone who enjoys working in a fast-paced property environment and wants to play a key role in delivering an excellent service to landlords and tenants.
The job is offered as a 6 month fixed term contract to cover long term absence with a view to extend to a permanent permission. The hours are full time Monday to Friday and every 4th Saturday (9am to 4pm).
You will provide support and administrative guidance throughout the entire tenancy onboarding process – from the initial referral from our front office teams through to the successful start of a tenancy. You will also support the Property Management and Renewals teams when required.
Key Responsibilities
- Qualify landlords and tenants in line with company policy and compliance procedures.
- Progress new lets, including:
- Applying for references
- Taking payments from tenants and landlords
- Preparing tenancy agreements, additional clauses and addendums
- Serving all correct pre-tenancy documentation
- Arranging check in inventory reports
- Arranging key hand overs
- Inform utility companies of new tenant details, including meter readings
- Supervise file records for all move-ins and ensure all relevant documents are saved accurately within the CRM system
- Develop and maintain strong professional relationships with landlords and tenants
- Deal with customers via telephone and walk-ins as required
- Work with the Lettings and Renewals Administrator and Property Managers to assist with daily tasks
- Undertake any additional duties as directed by your Manager to support team objectives and your own development
What We’re Looking For
- Strong administrative and organisational skills
- Excellent communication and customer service abilities
- Ability to manage multiple tasks and meet deadlines
- Confident using CRM systems and Microsoft Office
- A proactive, team-focused attitude
- Previous experience in lettings or property is desirable but not essential
Why Join Michael Graham?
- Be part of a well-established and respected property brand
- Friendly and supportive team environment
- Opportunities for career development within the company
- Varied role with real responsibility and client interaction
If you’re detail-oriented, professional, and enjoy helping people move into their new homes, we’d love to hear from you
