Compliance and Training Officer
Head Office - Olney
An opportunity has arisen for a Compliance and Training Officer to join our Operations team in our Head Office. This role will work alongside the business development and marketing team in Head Office and contribute to the operational decisions of the business and company ethos.
Core responsibilities are to ensure that the company is conducting its business in full compliance with all relevant laws and regulations that pertain to the property industry (for residential sales and lettings), as well as professional standards, accepted business practices, and internal standards. This role also includes working with current and new members of staff to ensure they are trained to the highest standards, in order to further progress the business and maintain the company ethos.
The role would suit someone with previous experience of compliance matters including undertaking audits, implementing and reviewing policy, together with experience in organising, preparing and delivering training. Strong organisational skills are a must along with good time management skills, excellent communication and presentation skills and a high attention to detail.
This role will be appointed as a full-time position.
Understand the relevant legislations relating to residential sales and lettings
Oversee the communication of compliance across the company and to all members of staff, ensuring they fully understand their legal obligations and our procedures
Be first point of contact for all compliance enquiries
Support the implementation of new and current policies, procedural updates as and when changes occur
Be the main point of contact for all escalated complaints
Prepare and submit compliance reports to management
Be the main point of contact for the Property Ombudsman, Trading Standards, Money Laundering and other bodies
Conduct investigations in a fair and systematic manner
Conduct risk assessments for new and existing staff
Implement Health and Safety compliance and supporting the upkeep of maintenance
Provide comprehensive technical skills and leadership for all colleagues within the Michael Graham Company
Provide support for the business through structured training and development for all colleagues in line with our company vision and data analysis based on our current systems
Deliver required training sessions and workshops both at Head Office and in branches across Michael Graham
Provide managers with staff appraisal support and statistics
Work as part of the Head Office team that seeks to produce new and creative ways to develop areas of the business within the company ethos and promote the business
Ability to learn about our services and review our business practices
Diligence and willingness to see an issue through to resolution
Proactivity and vigilance to potential breaches and strategies
Ability to work in a fast-paced environment whilst meeting deadlines
Ability to present analytical data and findings to senior management
Excellence in written and verbal communication skills
Full UK Driving Licence
Specific areas of responsibility cover but are not limited to:
The Estate Agency Act
Consumer Protection Regulations
The Property Ombudsman
Health and Safety
GDPR / Data protection
Agency agreements / Terms of business
Housing Act 1988
Home (Fit for Habitation) Act
Tenant Fee Act
Induction and Ongoing Staff training
Please complete the form below to initiate the application process. You will also be able to upload a CV if applicable.