Compliance and Training Officer

Head Office - Olney

An opportunity has arisen for a Compliance and Training Officer to join our Operations team in our Head Office. This role will work alongside the business development and marketing team in Head Office and contribute to the operational decisions of the business and company ethos.

Core responsibilities are to ensure that the company is conducting its business in full compliance with all relevant laws and regulations that pertain to the property industry (for residential sales and lettings), as well as professional standards, accepted business practices, and internal standards. This role also includes working with current and new members of staff to ensure they are trained to the highest standards, in order to further progress the business and maintain the company ethos.

The role would suit someone with previous experience of compliance matters including undertaking audits, implementing and reviewing policy, together with experience in organising, preparing and delivering training. Strong organisational skills are a must along with good time management skills, excellent communication and presentation skills and a high attention to detail.

This role will be appointed as a full-time position.



Understand the relevant legislations relating to residential sales and lettings

Oversee the communication of compliance across the company and to all members of staff, ensuring they fully understand their legal obligations and our procedures

Be first point of contact for all compliance enquiries

Support the implementation of new and current policies, procedural updates as and when changes occur

Be the main point of contact for all escalated complaints

Prepare and submit compliance reports to management

Be the main point of contact for the Property Ombudsman, Trading Standards, Money Laundering and other bodies

Conduct investigations in a fair and systematic manner

Conduct risk assessments for new and existing staff

Implement Health and Safety compliance and supporting the upkeep of maintenance


Provide comprehensive technical skills and leadership for all colleagues within the Michael Graham Company

Provide support for the business through structured training and development for all colleagues in line with our company vision and data analysis based on our current systems

Deliver required training sessions and workshops both at Head Office and in branches across Michael Graham

Provide managers with staff appraisal support and statistics

Work as part of the Head Office team that seeks to produce new and creative ways to develop areas of the business within the company ethos and promote the business

Role Requirements:

Ability to learn about our services and review our business practices

Diligence and willingness to see an issue through to resolution

Proactivity and vigilance to potential breaches and strategies

Ability to work in a fast-paced environment whilst meeting deadlines

Ability to present analytical data and findings to senior management

Excellence in written and verbal communication skills

Full UK Driving Licence


Specific areas of responsibility cover but are not limited to:

The Estate Agency Act
Consumer Protection Regulations 
The Property Ombudsman
Money Laundering
Health and Safety
GDPR / Data protection
Agency agreements / Terms of business
Housing Act 1988
Deposit Regulation
Home (Fit for Habitation) Act
Tenant Fee Act
Induction and Ongoing Staff training

Please complete the form below to initiate the application process. You will also be able to upload a CV if applicable.

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